Microcom will be closed for Memorial Day on Monday, May 27 in honor of our men and women in uniform past and present. Thank you!



International Orders
Microcom welcomes business from international customers and currently exports to more than 100 countries. International customers are responsible for any duties or taxes related to the order. Please contact your sales representative for further details related to payment and shipping.

All prices displayed on the website are in U.S. Dollars. Microcom accepts Visa, MasterCard and American Express with no surcharge. Your credit card will not be billed until your order ships.

Purchase orders are accepted from U.S. companies (no individuals) with pre-approved credit. If you would like to apply for a credit account, please call us at (818) 880-8008. Credit approval normally takes at least 5 business days.

All sales are COD or prepaid unless credit is approved. A finance charge will be applied each month on past due accounts computed at the rate of 1.5% per month. If legal proceedings are instituted hereunder, the prevailing party shall be entitled to reasonable attorney's fees and court costs incurred therein. All sales are considered final and complete after 15 days from date of invoice. No returns for refund will be accepted after 15 days.

All resellers in the state of California must have a valid California seller's permit on file before products are shipped. Otherwise, sales tax will be applied. On sales outside the United States, all required duties, licenses and fees shall be payable by the buyer in addition to the stated prices.

If you prefer to pay by wire transfer, please call us at (818) 880-8008 for more details.

We strive to ship all "in-stock" orders the same business day if the order is received by 11:00 a.m. PST. Some orders may require a signed credit card authorization form that could delay shipment. In the event that an item is not in stock, we will notify you by e-mail or phone with an estimated delivery time. Sorry, we cannot ship to P.O. Boxes.

Delivery terms are Ex-Works Calabasas, California unless otherwise specified in writing. Title to the merchandise shall pass to the buyer upon delivery of the merchandise to the common carrier.

Shipping to 48 Continental United States: Most regular shipments under 150 pounds will be via UPS Ground unless the customer specifies another type of shipping on their order form. All UPS charges will be added to the customer's invoice.

Very large or heavy orders will be shipped via ground freight LTL unless specified otherwise by the customer.

Shipping to Hawaii and Alaska: Packages are limited to 70 pounds. All UPS charges will be added to the customer's invoice.

Return Policy
Equipment Return - No used product may be returned for credit, replacement, or exchange other than as provided for in Microcom's Limited Warranty. New, unused/uninstalled, product many be returned in original packing, including all components, cables, software, manuals, etc., within 10 business days of invoice for credit only and may be subject to a 20% restocking fee. All sales of mini-PCI cards and OEM modules are considered final and may be returned for repair or replacement only if they are found to be defective out of the box. Manufacturer’s warranty may apply to these items.

Returns for all Ubiquiti Networks products are handled directly by the factory and may contacted as follows:

Ubiquiti Networks, Inc.
Technical/Customer Support
Tel: 408-942-1153
Email: support@ui.com
Skype: Ubiquiti_Support

Return Material Authorization - All returns must be accompanied by a Microcom Return Material Authorization form that may be obtained by contacting Microcom at sales@microcomtec.com or (818) 880-8008. Customer is responsible for all return freight charges.

Microcom Academy Classes
Cancellations made more than 14 calendar days before the class start date may be charged a $100 processing fee. No refunds will be issued on cancellations made 14 or fewer calendar days from the class start date – student forfeits entire tuition fee. Microcom reserves the right to change pricing, registration terms and conditions, to make changes to any of our products or programs described on this website, or to change a course location or cancel a course at any time without notice or liability. Microcom's sole liability will be limited to the refunding of any fees paid in respect of the course, and Microcom shall not be responsible for any incidental or consequential loss arising whatsoever. Microcom will endeavor to give students as much advance notice as possible of any change to their enrollment. Unless otherwise agreed in writing, any terms or conditions specified on or referenced within an ordering document shall have no force or effect, and in no event shall Microcom's performance of services or provision of products constitute acceptance of any such terms or conditions.

Limited Warranties

Appropriate Use – Selection of product, its installation and use are the sole responsibility of the customer. Microcom provides no skill or judgment related to the application of the products it sells.

Manufacturer-labeled warranty - Microcom sells the products of reputable manufacturers under their respective brand or trade names. Microcom makes no express or implied warranty as to such goods. Customer remedies for defects of goods are subject to any limitations contained in their manufacturer's terms and conditions to Microcom and the provisions of the manufacturer's warranty, either or both of which will be furnished upon request. Microcom is not responsible for any warranty-related issues.

Microcom-labeled warranty – Microcom warrants the product sold under its name to be free of defects in materials and workmanship for a period of ninety (90) days from the date of invoice. This warranty does not apply to products that: are opened, altered, or defaced; are not used in accordance with instructions and the normal intended use; or require replacement due to normal use, natural disaster, rust or corrosion, lightning strike, power surge, physical damage to internal or external parts. Defective items may be repaired or replaced at the sole discretion of Microcom.


Typographical errors
Microcom Technologies, Inc. is not responsible for typographical errors or omissions relating to pricing, copy, photography or application. In the event of a pricing error we will contact you via e-mail or telephone with the corrected pricing information. We also reserve the right to limit quantities ordered.


Microcom Technologies, Inc. operates the microcom.us website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Third-Party Web Beacons
We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

Service Providers
We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service; To provide the Service on our behalf; To perform Service-related services; or To assist us in analyzing how our Service is used. We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take the necessary actions.

Changes to this Privacy Policy
We may update our Privacy Policy from time to time and advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. Any changes will become effective immediately after they are posted.

Contact Us
If you have any questions or suggestions about our Privacy Policy, please do not hesitate to contact us.